1. Who We Are

This privacy policy applies to Tikka Tacos (“we”, “us”, “our”). We are the data controller responsible for your personal information.

If you have any questions about this policy or how we handle your data, please contact us via the details on our website.

2. What Information We Collect

We may collect the following personal information from you:

Information you give us directly:

• Your name
• Email address
• Phone number
• Event details (date, type of event, number of guests)
• Any dietary requirements or allergen information you share with us
• Any other information you include in a booking enquiry or message to us

Information collected automatically when you use our website:

• Your IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or link
• Device information

3. How We Collect Your Information

We collect information when you:

• Submit a booking enquiry or request through our website
• Contact us via email, phone, or social media
• Visit or browse our website (via cookies and analytics tools)

4. How We Use Your Information

We use your personal information to:

4.1 Process and manage your booking enquiry and any confirmed bookings

4.2 Communicate with you about your event, including confirmations, updates, and follow-ups

4.3 Send you information about our services where you have asked us to or where we have a legitimate interest in doing so

4.4 Improve our website and services based on how visitors use them

4.5 Comply with any legal obligations we have

We will never sell your personal information to third parties.

5. Our Lawful Basis for Processing

We process your personal information on the following legal grounds:

• Contract: to fulfil a booking or take steps to enter into one at your request
• Legitimate interests: to run and improve our business, and to communicate with you about our services
• Legal obligation: where we are required to process your data by law
• Consent: where you have given us specific permission to contact you for marketing purposes

6. Dietary & Allergen Information

Where you share dietary requirements or allergy information with us, this is classed as special category data under UK data protection law. We collect this only where necessary to safely provide our catering services, and we handle it with extra care. It will not be shared with anyone other than those directly involved in preparing or delivering your event.

7. Who We Share Your Information With

We do not sell or rent your data. We may share your information with:

• Trusted third-party service providers who help us operate our website or business (such as email or booking platforms), who are bound by confidentiality obligations
• Professional advisers such as accountants or lawyers, where necessary
• Law enforcement or regulatory authorities where required by law

8. How Long We Keep Your Information

We keep your personal information only for as long as necessary:

• Booking enquiries that do not convert: up to 6 months
• Confirmed bookings and associated records: up to 6 years (for legal and accounting purposes)
• Website analytics data: in line with the relevant platform’s retention settings

After these periods, your data will be securely deleted or anonymised.

9. Cookies

Our website uses cookies — small text files stored on your device — to help the site function and to understand how visitors use it.

We may use:

• Essential cookies — necessary for the website to work
• Analytics cookies — to understand visitor behaviour (e.g. via Google Analytics)

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect how the website functions.

10. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Erase your data in certain circumstances
• Restrict how we use your data
• Object to us processing your data based on legitimate interests
• Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us via the details on our website. We will respond within 30 days.

11. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Third-Party Links

Our website may contain links to other websites. This privacy policy applies only to our website. We are not responsible for the privacy practices of any third-party sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website. We recommend checking back periodically.

14. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK’s data protection regulator.

Website: www.ico.org.uk
Helpline: 0303 123 1113

We would always appreciate the chance to resolve any concerns directly before you contact the ICO, so please reach out to us first.